Head of After Sales Baltics
| This vacancy is no longer valid |
International company Avesco is an industrial sales and service company originally founded in Langenthal as Ulrich Ammann AG 150 years ago.
Avesco represents globally leading brands and provides technology, equipment, consultancy and solutions based on the latest technology.
Since 2016 Avesco is the official Cat®, Sitech and Metso dealer in the Baltics.
On behalf of our client, we are now searching for a proactive and strategically thinking professional for the role of
Head of After Sales Baltics
As a member of the Baltic Management team, you will be responsible for:
- After sales strategy: Identify, develop and direct the implementation of the strategies in the Baltics region
- Leadership: Lead after-sales and service Baltics division to achieve affirmed targets and standards for financial performance, quality and compliance. Maintain a contact with the After Sales employees, through the countries’ local management, to ensure feedback opportunities and maintenance of good morale.
- Financial: Be responsible for profits and losses and budgeting process. Ensure effective budget management and efficient use of resources.
- Service solutions: Directly, and through the team, pro-actively articulate and deliver value added service solutions to the customers through the life cycle of their equipment.
- Innovation & development: Develop new programs and products to attain maximums customer satisfaction.
- Operational: Continue the development of a standard framework in the After Sales organization for all three countries. Lead a warranty part of the aftersales business.
- Intelligence: Constantly analyze the Service and Spare Parts KPIs to develop strategies and organize relevant actions.
- Manufacturers: Keep close working relations and communication with the producers (Caterpillar, Metso, etc.).
Org structure and reporting lines:
- Team of 4 professionals
- Matrix organization
- Reporting to CEO Baltics
Communication with key partners inside company:
- Avesco HQ Switzerland Management and Aftersales Teams
- Avesco Baltics CEO
- Baltics Management Team
- Aftersales Teams in countries
Communication with key partners outside company:
- Customers and partners
- Caterpillar Service and Financial Representatives
*ABOUT YOU
To be successful in this role, your professional background should cover:
If your experience covers partly, you are still welcome to apply and we will discuss with client your profile and clarify how critical is missing skills or experience.
Education:
- A diploma or degree specializing in a technical field
You are experienced in
- After Sales | Service operations and leadership while keeping proactive focus to sales
- leading a small to medium size business unit with P&L responsibility
- working in Matrix organization
- working with such programs as Windows, Excel, Word, MS Outlook, etc.
- communicating daily in English
Your are skilled in:
- thinking conceptually and “selling” your ideas
- problems’ root-cause investigation and analysis, sound judgments
- developing long-term customer relationships
- organizing effectively your own and work of your team
Your driving forces are
- Curiosity and true interest in building concepts and strategies
- Ambitions to maximize operational efficiency and to find new ways of working
- Synergy creation between all stakeholders involved in the project
COMPANY OFFERS
- Remuneration: starting from €4200.00 bruto (max salary level will be discussed with company representatives individually)
- Working place: Marupe. Business trips.
- Benefits: Performance-based annual bonus, a Company car (can be used for private needs), Health Insurance & Accident Insurance, Avesco Social Benefits, Training & Career Development opportunities.